| INterra
RTS (Real Time Statistics) Service for Cisco IPCC
INterra RTS Service leverages the existing real time data produced by the Cisco IPCC Server to provide desktop based wallboard functionality. The RTS Service can provide detailed contact service queue and/or summary information to agents, supervisors and management personnel. Contact service queues can be configured with different warnings and critical level thresholds based on the number of calls waiting, wait time, and number of agents logged in. Personnel are then notified automatically when the thresholds for a given contact service queue are reached. Empower your personnel with real time information and watch your service satisfaction levels soar.
Call Alert - Critical
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Key Features:
• Two levels of alerts, warning and critical for both calls in queue and the number of agents logged in.
• Unique threshold levels can be set for each contact service queue
• Configure alerts received by an agent on a desktop basis
• Statical data can be displayed at predetermined intervals for each contact service queue
• Simple installation and administration
• RTS Client resides unobtrusively in the system tray
• Optional password for client protection
• Optional notable notification for each agent
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Agent Alert - Warning
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• Transparent pop up window (WinXP or higher)
• Compatible with IPCC 3.X and 4.X
• RTS Service can be installed on Windows 2000 or higher workstations or server (Cisco does not support this application running on the IPCC Servers)
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Stastical Alert |
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