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INterra Support |
| 1. |
What
is Virtual Assistant?
Virtual Assistant
is an advanced communications tool designed to increase
your overall productivity and accessibility. This
innovative software application gives users control
of their telephone from their desktop computer.
The personal computer (PC) is more sophisticated
and powerful than a telephone, and can deliver a
higher level of functionality. By combining telephone,
database and LAN based messaging access through
an intuitive, interactive, and friendly front end,
Virtual Assistant permits increased end user productivity,
adds features not available from the telephone system
itself, and promotes a more efficient workplace.
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| 2.
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What
do the acronyms DSS, BLF, and PSD stand for?
DSS is Direct Station
Select, and it is a shortcut to dial an internal
extension. BLF is Busy Lamp Field, and it displays
when an internal user is on or off the telephone.
PSD is Personal Speed Dial, and it is a shortcut
to dial an external telephone number. |
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| 3.
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What
do the different colored boxes on the DSS/BLF/PSD
softkeys represent?
The
boxes next to the name are also significant and
designed to inform your co-workers when you are
on the telephone. If the button is a DSS (internal
extension), the box is gray if their phone is idle
(they are not on the phone). If the box is green,
they are on an internal call, and if red, they are
on an external call. A PSD button does not monitor
the telephones on your system; therefore, the box
will always remain a constant color, which appears
maroon. |
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| 4. |
Why
are the names on the DSS/BLF/PSD softkeys different
colors, and what do the colors mean?
The names on the DSS/PSD
buttons may change colors. If the button is a DSS
(internal extension) and the name is black, it means
the user is not logged-on to the Virtual Assistant
server. If they are logged-on, their name will be
green. A name in red means the user has set their
Out-of-Office message. Move your mouse pointer over
the red DSS button, and the tool-tip balloon will
display their message. If the button is a PSD, the
name will always be black. |
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| 5. |
How
many DSS/BLF/PSD buttons can I have?
The number of DSS/PSD
buttons each user has available depends on their
screen resolution. The larger your desktop icons,
the fewer DSS/PSD buttons available, and vice versa.
There are a maximum of 3 rows of DSS/BLF/PSD buttons. |
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| 7.
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What
are "Call Reminders?"
Call
Reminders allow you to schedule alerts for phone
calls that need to be made or returned. |
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| 8.
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Why
can’t I get the Virtual Assistant toolbar
to stay down so I can program in more than one row
of names?
Make sure your
Auto-Hide Feature (Tools > Options > Behaviors)
is turned OFF. Now pull your toolbar down to the
desired amount of rows, program your buttons and
then you can turn your Auto-Hide back on. |
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| 9.
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Does
the client have to be logged-in to Virtual Assistant
in order for another user to set "Call Reminders"
for them?
No |
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| 10. |
Does
Virtual Assistant allow you to store multiple telephone
numbers for one contact?
Yes,
Virtual Assistant stores a contact's home phone,
unlimited work phone numbers (in the case of rollover
lines), mobile phone, fax, pager and voice mail.
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| 11.
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How
many numbers does the "Redial List" hold?
10 |
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| 12. |
How
many numbers does the "Speed Dial List" hold?
10 |
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| 13. |
How
much disk space does Virtual Assistant consume on
the client's PC?
Approximately 5 Megs |
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| 14. |
Why
does the call window change positions on my screen
when I receive an incoming call?
That's the "auto-locate"
feature, and can be enabled or disabled on the client
PC. When enabled, the call window will display under
your mouse pointer, with the focus on the answer
button. If the user clicks his left mouse button,
the call is answered on the speakerphone. Once answered,
the call window will move across the screen to the
default position for an active call on the Virtual
Assistant application. |
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| 15. |
What
are the two flashing dots at the far left corner
of Virtual Assistant, and what do they do?
This is the Connection
Monitor. The Connection Monitor lets you know when
you connected to the CTI Server. It also gives you
the Server information and the Client Information. |
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| 16. |
Where is the data in
the client's message log stored?
The
call log is stored at the Server |
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| 17. |
How many records can
the Message Log store?
The
server database can store 2 Gigabytes of data
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| 18. |
Where does the directory
reside, on the server or the client's PC?
Server. All users
have access to the common directory. |
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| 19. |
Is there a limit to
how many contact records the directory can store?
There is no limit. |
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| 20. |
Which database is used
to store the directory and message log records?
SQL Server? Or Access?
SQL
Server |
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| 21. |
What programming language
was used to develop Virtual Assistant?
Visual Basic |
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| 22. |
Does Virtual Assistant
work with TAPI?
No,
INterra products use the TSAPI protocol. |
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| 23. |
Can Virtual Assistant
be used in an Automatic Call Distribution (ACD)
environment?
Yes,
Virtual Assistant supports control of multiple ADN's,
so it will work in an ACD environment. |
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| 24. |
Does it integrate with
Outlook Express?
No |
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